Refund policy

We want you to love what you receive. If something is not right, we will make it right. This policy explains how refunds and returns work at Vann Veld.

Refunds

If there is a problem with your order, we resolve it with a refund to your original payment method. Once your refund is approved, it is issued within 5 business days, and you will be notified by email when it is on its way.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us at support@vannveld.com within 30 days of delivery, with your proof of purchase. We will make it right with a replacement or a full refund, at no cost to you.

Lost packages

If your package is lost in transit, contact us at support@vannveld.com. We will arrange a replacement or a full refund at no extra cost to you.

Returns

Returns are handled on a case-by-case basis and only where a return is available for your item. If you wish to return an order, contact us at support@vannveld.com within 30 days of delivery to request authorization. Do not ship anything back before contacting us: items sent without prior authorization cannot be accepted.

If a return is authorized, we will send you the return instructions and shipping details for your specific order. To be eligible, an item must be unworn and undamaged, in its original packaging, with proof of purchase. Where a return is not available for an item, we will resolve any valid issue with a replacement or refund as described above.

Changing or canceling an order

We move quickly to get your order on its way, so the window to change or cancel is short. If you need to modify or cancel an order, contact us as soon as possible at support@vannveld.com. We can accommodate the request only if the order has not yet entered fulfillment.

Final sale

Items marked as final sale are not eligible for refund or return. When an item is final sale, this will be stated clearly on the product page before you purchase.

Questions

Our customer care team is here to help. Email us at support@vannveld.com with any question about a refund, return, or cancellation.