Privacy policy
This Privacy Policy describes how Vann Veld LLC ("Vann Veld," "we," "us," or "our") collects, uses, and discloses your personal information when you visit vannveld.com (the "Site") or make a purchase from us. Vann Veld LLC is a limited liability company organized under the laws of the State of Wyoming, United States of America.
We serve customers within the United States. Our Site is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
Personal information we collect
When you visit the Site or place an order, we collect the following categories of personal information.
Device information. Your web browser version, IP address, time zone, cookie data, the pages and products you view, search terms, and how you interact with the Site. We collect this automatically through cookies, log files, web beacons, tags, and pixels, in order to display the Site correctly and to understand and improve how it is used.
Order information. Your name, billing address, shipping address, payment information (including card details), email address, and phone number. You provide this when you place an order. We use it to fulfill your order, process payment, arrange shipping, send you invoices and order confirmations, communicate with you, screen for fraud, and — where you have chosen to hear from us — send information about our products.
Customer support information. Any information you provide when you contact us for support, which we use solely to assist you.
We refer to all of the above as "personal information."
How we share personal information
We share your personal information only as needed to operate our store and meet our legal obligations:
- Shopify, which powers our online store and processes the information above on our behalf. You can review Shopify's privacy practices at https://www.shopify.com/legal/privacy.
- Analytics providers, such as Google Analytics, which help us understand how the Site is used. You can review Google's practices at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
- Legal and protective disclosures, where we must comply with applicable law, respond to a lawful request (such as a subpoena or warrant), or protect our rights.
We do not sell your personal information.
Cookies
A cookie is a small file placed on your device when you visit the Site. We use cookies that are necessary for the store to function — for example, to hold your shopping cart, complete checkout, and keep you signed in — and cookies that help us measure and improve how the Site performs. Most of the cookies we use are set by Shopify and by our analytics providers; they persist for periods ranging from roughly thirty minutes to two years, or until you delete them.
You can accept or refuse cookies through your browser settings. Removing or blocking cookies may affect how parts of the Site work. General guidance on managing cookies is available at www.allaboutcookies.org.
Your privacy rights
California residents. Under the California Consumer Privacy Act, as amended, you have the right to know what personal information we hold about you, to request a copy of it, to ask that it be corrected or deleted, and not to be discriminated against for exercising these rights. We do not sell your personal information. To exercise any of these rights, contact us at support@vannveld.com. You may also designate an authorized agent to make a request on your behalf.
Other U.S. residents. Depending on your state of residence, you may have similar rights to access, correct, or delete the personal information we hold about you. Contact us at support@vannveld.com and we will respond as your state's law requires.
Minors
The Site is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe a child has provided us with personal information, please contact us at support@vannveld.com and we will delete it.
Data retention
We keep your personal information for as long as needed to fulfill your orders and to maintain accurate business and tax records, and no longer than the law permits or requires. You may ask us to delete your information as described above.
"Do Not Track"
Because there is no common industry standard for how to respond to "Do Not Track" browser signals, we do not currently alter our data practices when we receive one.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The version posted on this page is always the current one.
Contact
Questions, requests, or complaints about this Privacy Policy or about the personal information we hold may be sent to us at support@vannveld.com.
